Terms & Conditions

All correspondence should be addressed to:
Detox Solutions Ltd via email to sales@detox.co.uk

Satisfaction:
We believe that customer satisfaction should be our highest priority, ensuring you get the very best from us. For this reason we have a team of trained people ready to help and advise you.
All our products are manufactured to the very highest standards, factory tested and meet all current EU standards

How do we deliver to you?
Deliveries are either made by Courier or first class post. Orders sent by courier will be delivered Monday to Friday between 8.30am and 5.30pm and require someone to receive and sign for the delivery.

How long will it take to get to me?
Orders are normally dispatched within 48 hours. PLEASE HOWEVER ALLOW UP TO 7 WORKING DAYS FOR DELIVERY. Saturday, Sunday and Bank holidays are NOT included.
We will notify you of any change of delivery by e-mail or telephone providing that we have your correct details with the order.

What will it cost?
Please refer to your checkout basket or order receipt. Delivery charges vary according to weight and value. Charges range from £3.25 upwards.

Important information relating to your order:
Any information shown on this web site, including prices does not constitute an offer to enter into a contract or agreement. In the event that you send an order by means of this web site for any goods or services, your order shall constitute an offer for those goods or services selected. Detox Solutions Limited is not obliged to accept your order.

Please note that:
Orders will only be accepted from within, and for delivery within, the United Kingdom.
Whilst this web site is updated as frequently as possible, the information and pricing is believed to be correct at the time of publishing, errors & omissions excepted.
Any goods and or services shown on this web site are subject to availability.

No statement on this web site shall be deemed to affect your statutory rights as a consumer.

What will we do with your private details?
Detox Solutions Limited will hold any information that you provide on this web site. Information supplied by you may also be used to send you information about our products and services from time to time, subject to any objection or preference that you may indicate when submitting your details to us via this web site.

Will we give this information to anyone else? We will not disclose your information to anybody else unless ordered to do so by a recognized court order

SECURITY:
Every on-line transaction made within www.detox.co.uk online-store is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.

What happens if you are not happy with your purchase?
Should you be unhappy with your purchase and wish to cancel your order for whatever reason, you must INFORM US via EMAIL (contact details appear on every page of our website) within seven days of the date that the equipment was delivered to you. We DO NOT accept notification by telephone. You will be entitled to a full refund of the cost of the goods, as long as the equipment is returned in its original packaging, complete, unused and with proof of purchase from us. Any goods correctly supplied will NOT be accepted for return without written notification within seven days of delivery or in any event after seven days of delivery if no written notification has been supplied.

Please note that you are responsible for the return of any equipment and Detox Solutions Limited can accept no responsibility until we receive the equipment. You are responsible for any costs incurred in returning any goods to us. ALL RETURNS MUST BE SENT BACK TO US RECORDED DELIVERY. IT IS IMPOSSIBLE FOR US TO TRACK ITEMS SENT STANDARD MAIL.
Should any parts be missing, damaged or consumable items be used in whole or part, we reserve the right to make a deduction from any refund due to you for the whole value of the missing, damaged or consumable item.
Any refund will only be credited to the credit or debit card used for the original purchase and will only be made after we have received the goods and they have been inspected and confirmed as satisfactory by us.
Please allow 30 days for the refund to reach your account.

What happens if my purchase is faulty?
You must notify us in writing within 7 days of delivery of any faults or defects, describing any problems that you are experiencing. Responsibility for any product returned remains with you until such time as we receive it.
Goods returned must be adequately addressed and packaged so as to prevent any damage.

This warranty covers any faults or defects that are due to faulty design, manufacture or workmanship. It does not cover against misuse, neglect, willful damage, modification, adaptation, overloading or repair unless authorized by us in writing. It also does not cover any consequential loss due to a product failing. Consumable items such as batteries, lamps, fuses etc. are not provided for under this warranty.
Goods returned under this warranty may be repaired or replaced with goods of similar specification at our discretion. Goods provided as replacement may be reconditioned as opposed to new.

Goods will not be repaired or replaced until such time as any sums due to us in respect of those goods have been paid in full.